Refund policy

🌸 Kalei Concepts Return & Refund Policy

At Kalei Concepts, we design pieces with care and hope they bring joy and confidence to your everyday life. If something doesn’t feel right, we’re here to support you.

• How to start a return
  Simply email us at customerhub@kaleiconcepts.com with your order details and the reason for your return. We’ll guide you through the process step by step.
• Timeframe
  Returns must be requested within 14 days of receiving your item.
• Condition of items
  To honor the integrity of our clothing, items must be unworn, unwashed, and with all original tags attached. This ensures every piece remains ready to empower its next wearer.
• Refunds
  Once we receive and inspect your item, we’ll process your refund back to your original payment method.
• Sale items
  Please note that sale items are non‑refundable.
• Sizing guidance
  We encourage you to check our sizing guide carefully before purchasing. Our goal is to help you find the perfect fit so your Kalei Concepts piece feels like it was made just for you.